Automotive Service Advisor

The Shearer Automotive Group is seeking an experienced Service Advisor to join our Audi South Burlington team. Our dealerships pride themselves on customer satisfaction, friendly & outgoing staff and a team-oriented customer-first approach. 

Job Summary:

The Automotive Service Advisor will be responsible for providing excellent customer service to clients who bring their vehicles in for maintenance or repair. The ideal candidate will be friendly, approachable, and able to communicate effectively with customers to understand their needs and concerns. The Automotive Service Advisor will work closely with the service team to ensure that all work is completed on time and to the satisfaction of the customer

Job Responsibilities:

• Greet customers and provide a welcoming atmosphere
• Listen to customer concerns and needs
• Provide accurate estimates for repairs and maintenance
• Communicate with the service team to ensure timely completion of work 
• Provide updates to customers on the status of their vehicle 
• Ensure customer satisfaction with the work performed
• Maintain a clean and organized work area
• Perform other duties as assigned

• High school diploma or equivalent 
• Previous experience in customer service or service industry
• Previous experience as a Service Advisor preferred
• Excellent communication skills
• Ability to work in a fast-paced environment 
• Strong attention to detail
• Ability to work well in a team environment
• Knowledge of automotive repair and maintenance

The Shearer Automotive group offers a full benefit package including medical, dental, 401(k) with company match, paid time off, and more! Employees also receive sales and service discounts at our Audi, Acura and Volkswagen dealerships.