Audi South Burlington is looking for an Appointment Coordinator to fill an immediate opening at our luxury brand dealership. This position is responsible for assisting the Service Manager, Service Advisors, and other co-workers with the day-to-day operation of the Service Department. 

The successful candidate who fills this role must have exemplary customer service skills and be able to provide customers with a five-star experience. Our dealerships pride themselves on customer satisfaction, friendly & outgoing staff and a team oriented, customer-first approach.

Job responsibilities includes, but are not limited to:
  • Takes incoming calls from customers with high level of customer service
  • Schedules appointments for service
  • Obtains customer and vehicle data prior to arrival when possible
  • Establishes customer's payment method, obtain credit approval if necessary
  • Notify Service Advisors of incoming work
  • Handles telephone inquires regarding appointments and work in process
  • Follows all Service Appointment and Service Customer Handling Processes as written
  • Completes all appointments per written process
  • Reports all customer concerns directly to Service Management
  • Follows up with customer prior to service visit per written process
  • Performs other duties as apparent or assigned
Education and Experience:
  • High school diploma or equivalent
  • Driver's License
  • Customer service experience
  • Previous clerical or administrative experience is a plus
  • Ability to learn basic computer programs and processes 
  • Excellent phone etiquette
  • Advanced communication and organizational skills
  • Benefits package that includes Medical and Dental Insurance
  • 401k plan with company match
  • Excellent work schedules, with 6 paid holidays
  • Sales and Service Employee Discount Program for all our brands
  • Advancement opportunities available for interested employees
  • We are an equal opportunity employer and a drug-free workplace
To apply, please email a copy of your resume to


Audi South Burlington

1325 Shelburne Road
Directions South Burlington, VT 05403

  • Sales: (802) 861-3010
  • Service: (802) 861-3635
  • Parts: (802) 861-3632


  • Monday 8:30 am - 6 pm
  • Tuesday 8:30 am - 6 pm
  • Wednesday 8:30 am - 6 pm
  • Thursday 8:30 am - 6 pm
  • Friday 8:30 am - 6 pm
  • Saturday 9:00 am - 5 pm
  • Sunday Closed