The successful candidate who fills this role must have exemplary customer service skills and be able to provide customers with a five-star experience. Our dealerships pride themselves on customer satisfaction, friendly & outgoing staff and a team oriented, customer-first approach.
Job responsibilities includes, but are not limited to:
- Takes incoming calls from customers with high level of customer service
- Schedules appointments for service
- Obtains customer and vehicle data prior to arrival when possible
- Establishes customer's payment method, obtain credit approval if necessary
- Notify Service Advisors of incoming work
- Handles telephone inquires regarding appointments and work in process
- Follows all Service Appointment and Service Customer Handling Processes as written
- Completes all appointments per written process
- Reports all customer concerns directly to Service Management
- Follows up with customer prior to service visit per written process
- Performs other duties as apparent or assigned
Education and Experience:
- High school diploma or equivalent
- Driver's License
- Customer service experience
- Previous clerical or administrative experience is a plus
- Ability to learn basic computer programs and processesÂ
- Excellent phone etiquette
- Advanced communication and organizational skills
Benefits:
- Benefits package that includes Medical and Dental Insurance
- 401k plan with company match
- Excellent work schedules, with 6 paid holidays
- Sales and Service Employee Discount Program for all our brands
- Advancement opportunities available for interested employees
- We are an equal opportunity employer and a drug-free workplace
To apply, please email a copy of your resume to
hr@shearerauto.com